💳 Payments & Refund Policy

Payment & Refund Policy

We offer multiple secure payment methods for the convenience of our users. Whether you’re paying via debit card, credit card, or bank transfer, you can rest assured that TutorDollarPH uses trusted payment gateway partners and employs Secure Socket Layer (SSL) encryption technology to keep your transaction details safe and confidential at all times.

1. Refunds (If Applicable)

Refunds may be issued under the following conditions:

  • Services were not delivered within the agreed deadline.
  • The order was canceled from our end due to unforeseen circumstances.
  • A technical error occurred during payment (e.g., the user closed the browser or site before confirming payment), and the amount was deducted.

If you meet any of the above conditions, please feel free to request a refund. We’ll be happy to process it and will notify you of the approval or rejection.

If approved, your refund will be processed and credited to your original method of payment within 7–14 business days, depending on your bank’s processing time.

To request a refund, please email us at [email protected] with your Order ID and User ID.

2. Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before the refund is officially posted.
  3. Contact your bank — some banks require extra processing time.

If you’ve followed all these steps and still haven’t received your refund, please contact us at [email protected].

3. Sale Items or Discounted Services

Only regular-priced services are eligible for refunds. Unfortunately, sale items or discounted packages are not refundable.

4. Payment Disclaimer

While using any of the payment methods on our website, TutorDollarPH shall not be held responsible for any loss or damage arising directly or indirectly due to:

  • Lack of authorization for any transaction.
  • Incorrect information entered during payment.
  • Pre-set limit exceedances between you and your bank.
  • Decline of transaction due to any technical or banking issue.

All payments are processed using secure payment gateways and are subject to terms set by your bank or payment provider. You agree to provide correct and accurate payment details, and to only use cards or accounts lawfully owned by you.

We do not store any card details. Any payment-related data shared is encrypted and only used for transaction completion. We disclaim any liability for unauthorized use of your payment details.

5. Consent

By using our website and making a payment, you agree to this Payment & Refund Policy and its terms.

6. Updates to This Policy

We reserve the right to update or change this policy at any time. Any changes will be posted on this page, and users are encouraged to review this policy periodically.

Contact Us

If you have any questions or concerns about this policy, you may contact us at:

  • Phone: 09466613607
  • Email: [email protected]
  • Business Name: TutorDollar Writing and Tutorial Services, Registered under DTI Business Name No. 7063151
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